Confirm what is available
Flag relevant handling requirements to your authorised site contact. Do not send chemical samples or attempt a generic cleaning procedure based on a website. The equipment’s history determines which competent people need to be involved.
Describe the configuration
Use the equipment categories to list the included modules and accessories. GC model; inlets; detectors; sampler; workstation. Keep photographs matched to the equipment list and mark retained or shared items. Include the exact model rather than relying on the system family name.
Share the known condition
Describe the most recent use, known faults, missing parts and available records. Say “unknown” when that is the accurate answer. Do not restart or dismantle equipment just to make the enquiry. Avoid including research, patient or other confidential data in photographs and documents.
Agree the commercial scope
An initial enquiry starts a discussion. If a purchase is proposed, confirm the included items, price, payment timing, preparation, packing and collection responsibilities in writing. Do not assume a preliminary discussion commits either party to a transaction.
Coordinate the handover
Confirm sale approval, preparation responsibilities, packing scope and collection arrangements in writing. Tell us about floor access, lifts, loading restrictions and timing. A clear purchase discussion should happen before a system is dismantled.
Questions before you start
Can I enquire without a complete service file?
Yes. Send the model, location and what you know about condition. State which records are available and which details remain unknown.
What if the instrument is still in use?
Include the expected release window and any dependency on replacement equipment. A discussion can begin before a collection date is agreed.
Can I send photographs and a spreadsheet?
Use the enquiry form for the initial details. Email photographs or an existing spreadsheet to the address on the contact page, with your enquiry reference. Remove unrelated or confidential information first.
Is collection or payment automatic?
No. Purchase suitability, terms, preparation and collection arrangements must be agreed for the specific equipment and location.